Enquiry handling for service businesses

Every enquiry answered. Booked while you work.

Pavilion answers every enquiry — missed call, text, WhatsApp, web chat or form — in seconds, and in your firm's voice. It qualifies the job, books it into your diary, and records the outcome. Whether you're there or not.

15 minutes · No obligation · Two-week trial if you go ahead
Marlow & Co
An example of a day, while you were with clients
Example
3
Booked today
£900
Recovered
12s
Avg reply
Sarah Whitfield
Missed call · New enquiry, 7:42pm
Booked Wed 8:30
Tom Reilly
Website form · Asked for a quote
Booked Fri 2pm
Charlie Dawson
WhatsApp · Wants pricing
Quote handed to you
Marcus Bell
Instagram · New client enquiry
Booked · consult
Every enquiry loggedIllustration, not live data
Why speed wins

The first to reply usually wins the work. Attention fades in minutes, not days.

21×
More likely to qualify a lead when you reply within 5 minutes instead of 30.
Lead Response Management study, Prof. James Oldroyd
7×
More likely to have a meaningful conversation when you respond within an hour.
Harvard Business Review
50%
Of buyers choose the business that responds first.
InsideSales lead-response research
The cost of a slow reply

Every unanswered enquiry has a number.

Drag the sliders to match your business — the figure updates live.

Enquiries you get a week25
Average value of a job£450
Answered late, or not at all30%
Lost to slow replies, each month
£3,653
a year, that is £43,836

Assuming one in four late or missed enquiries would have become work. For most businesses, it is more.

Book a call
What Pavilion is

A front desk that answers everything — and accounts for every outcome.

Answers everything, everywhere

Missed calls, texts, email, web forms and chat, WhatsApp, Facebook and Instagram — every channel, answered in seconds, day or night.

In your firm's voice

Not a chatbot. It asks what a good receptionist would, qualifies the job, books it into your diary or hands the tricky bit to you.

Every outcome logged

Booked, quoted, escalated or declined — with the reason recorded and the whole conversation there, word for word.

The real problem

Most businesses don't have a lead problem. They have a response problem.

Enquiries are rarely lost before they arrive. They are lost in the minutes after — and the ones that slip away are the ones you never see.

01

Missed while you work

The call arrives mid-job or mid-meeting and goes to voicemail. By the time you are free, they have already found someone who answered.

02

Answered too late

The form lands at 8pm, the message on a Saturday. A reply on Monday is a reply to someone who has already decided.

03

Lost between channels

A call here, an email there, a message somewhere else. Three half-records, no full picture, and a ready customer quietly gone.

How it works

From first message to booked.

01

The enquiry arrives

Any channel — call, text, email, web form or chat, WhatsApp, Facebook, Instagram.

02

Answered in your name

In seconds, the way your best receptionist would — asking only what matters.

03

Booked & logged

Into your diary, with the outcome and every word recorded for you to see.

See it work

It sounds like your best receptionist.

Read every conversation word for word. It books what it can, and hands you only the calls that need you.

New enquiryMissed call · Sat 09:14 · Marlow & Co
Booked
Hi, it's Marlow & Co — sorry we missed you. How can we help?
Do you have any availability this week? And roughly what would it cost?
I can book you in — Thursday 10am or Friday 2pm? On price, I'll have the team call you Monday with a quote.
Thursday 10 works.
Booked Thursday 10:00 · pricing question flagged for the team · full transcript saved
Who it's for

Built for businesses where the next enquiry matters.

Trades

Plumbers · electricians · builders · roofers · garages
"Leak under the sink — can you come today?"

Professional services

Solicitors · accountants · consultants
"Had an accident that wasn't my fault."

Clinics & medical

Dentists · physios · private clinics
"Chipped a tooth — any slots today?"

Coaches

Coaches · trainers · therapists
"Do you have room for a new client?"
Getting started

Try it for two weeks.

We set it up on a fifteen-minute call. Watch the bookings arrive. Keep every one it makes — or step away, no card, no commitment.

Book a call
  • A fifteen-minute call
    We look at how enquiries reach you today, and agree a price up front.
  • A two-week trial
    No card. You watch the outcomes arrive in real time.
  • Then decide
    The price we agreed — or step away and keep every booking it made.
Questions

Straight answers.

No. It's written to sound like your best receptionist — it answers what was asked before it asks anything, and you can read every conversation word for word.

It never invents a price or a promise. Anything it isn't sure of — a quote, an unusual job — it flags and hands straight to you, with the full context.

Then Pavilion catches everything you can't — evenings, weekends, the calls that come while you're on a job — and the web forms and DMs that sit unanswered until Monday.

Fifteen minutes. We look at how enquiries reach you now, show you Pavilion answering enquiries like yours, and agree a price. If it isn't right for you, we'll say so.

Begin with a conversation

Every enquiry answered. Booked while you work.

Fifteen minutes on the phone, then a two-week no-obligation trial.